Shipping Policy
Order items will be careful packed in handmade paper box and will be ship within 48 hrs. after payment received / or check has been cleared. It will take about 10 days for items that not enough stock / which order more than 500 gram per item.
Some countries may charge import duties and taxes that are levied once a shipment reaches your country. Other countries may have free trade agreements with Thailand allowing duty free imports. Customers respond for import duties and taxes.
Please Note: If a shipment is rejected because of customs clearance charges you will be responsible for any fees incurred.
Lost Packages
Every package can track via USPS system. But on rare occasions, package which sent via the USPS never arrive at their destination. We will resend your order after a reasonable time after we investigate the problem.
Shipping and Handling
- Ships direct from KAREN COTTGE’s office in Thailand
- All shipping cost included insurance
- All items are free to combine in same package
- All items will be ship within 2 business days after payment received or e-check has been cleared.
Shipping & Handling fee
USA and Canada
Registered Thai Airmail*Free combine for all additional items* Free upgrade to FedEx for order value > $250 | $4.50 per package*** delivery period 2-3 weeks *** But some package may takes up to 4-5 weeks due to Custom process. This factor is beyond our control but occur rarely. |
FedEx*Free combine for all additional items* | $20.00 per package*** delivery period 2-3 days *** - Not delivery to P.O. Box or APO/AFO address. - Your contact phone number is require |
Europe, Asia and Australia
Registered Thai Airmail*Free combine for all additional items* Free upgrade to FedEx for order value > $250 | $4.50 per package*** delivery period 6-8 days *** But some package may takes up to 2 weeks due to Custom process. This factor is beyond our control but occur rarely. |
FedEx*Free combine for all additional items* Not delivery to Russia, Italy and all Eastern Europe countries due to Custom not allow items to import. | $25.00 per package*** delivery period 2-3 days *** - Not delivery to P.O. Box address. - Your contact phone number is require |
Rest of the World
Registered Thai Airmail*Free combine for all additional items* | $4.50 per package*** delivery period 3 weeks *** Transit time is not guarantee depending on postal service in each country. |
FedEx is not offer | **We do not have information on Customs or Duties in these countries. So we can’t guarantee delivery period. |