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FAQ

Payment

- We accept only payment via PayPal.

- Debit or Credit Card via PayPal Payment gateway ( re-direct to PayPal website for payment only)

--- Select Don't have PayPal account ? instead of log in to pay with Debit or Credit Card---

- We accept cash transfer but not recommend this method.

**Personal check will NOT be accepted**

 

Shipping & Delivery

- Registered Airmail ( Worldwide ) : $4.50 per PACKAGE ( insurance included ).

- FedEx or EMS - calculate base on order and destination ( not available for some country ).

* All items are free to combine in same package

Remark : Your order will be ship within 2 business days after payment received or e-check has been cleared.

** Package will ship out directly from Karen Cottage office in Thailand **.

 

Returns & Replacements

Every package can track via USPS system. But on rare occasions, package which sent via the USPS never arrive at their destination. We will resend your order after a reasonable time after we investigate the problem.

We offer a 100% satisfaction money-return guarantee. If item(s) damage, not as described, we will send the replacement or refund with postage. All of our purchases have a 30 days return privilege. We try to describe and image our items as accurately as possible, but because of the limitations of the internet we understand that it is difficult for you to determine. We will refund payment or send the replacement (shipping cost and money transfer fee can not be refund).

Return items MUST be in original condition with the original packaging.

 

Tax & Duties

Customers in Custom-strict countries please contact us for detail on our policy. If you have instruction on how your package should be labeled accordance to your country's procedure.
Customer responds for tax or duties if there's any.

 

Free shipping Promotion

Order value over $99 is Free shipping privilege via Registered Airmail. Free shipping promotion will automatic apply for your shopping cart.
Insurance and Tracking number are included for this shipment method.

 

Viewing Orders

All Registered user can add items to wishlist, save un-finished order, view passed order and track shipment. We recommend you to register with our website. Or you can register with your Facebook account.