Payment information

– We accept only payment via PayPal.

– Debit or Credit Card via PayPal Payment gateway ( re-direct to PayPal website for payment only)

— Select Don’t have PayPal account ? instead of log in to pay with Debit or Credit Card—

– We accept cash transfer but not recommend this method.

**Personal check will NOT be accepted**

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Shipping information

– Registered Airmail ( Worldwide ) : $3.50 per PACKAGE ( insurance included ).

– DHL: $30 per package  (not available for some country).

* All items are free to combine in same package

Remark: Your order will be ship within 2 business days after payment received or e-check has been cleared.

** Package will ship out directly from Karen Cottage office in Thailand **.

We ship to Canada and the United States, EU and Asia. For more information, please contact fernnwa@yahoo.com

If you have any questions, please don’t hesitate to contact us.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

Shipping service and Estimate Delivery time

– Registered Airmail (Estimate Delivery 7-20 days)

• Worldwide: $3.50 per PACKAGE. ** FREE for order over $99 **

• Free Combination shipping fee for ALL additional items.

• Insurance included.

 

– Express Shipping (Delivery 3-5 Business days)

• DHL (or EMS for some country which no FedEx service).

• Free Combination shipping fee for ALL additional items.

**We are not offer for Italy, Russia and South America**

Orders and returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.

Other Policy

We offer a 100% satisfaction money-return guarantee. If item(s) damage, not as described, we will send the replacement or refund with postage. All of our purchases have a 30 days return privilege. We try to describe and image our items as accurately as possible, but because of the limitations of the internet we understand that it is difficult for you to determine. We will refund payment or send the replacement (shipping cost and money transfer fee can not be refund).

Return items MUST be in original condition with the original packaging.

Customers in Custom-strict countries please contact us for detail on our policy. If you have instruction on how your package should be labeled accordance to your country’s procedure.
Customer responds for tax or duties if there’s any.

Order value over $99 is Free shipping privilege via Registered Airmail. Free shipping promotion will automatic apply for your shopping cart.
Insurance and Tracking number are included for this shipment method.