[vc_row][vc_column][vc_custom_heading text=”Payment information” font_container=”tag:h2|font_size:35|text_align:left|color:%23212121″ use_theme_fonts=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”10″][vc_tta_accordion c_icon=”” active_section=”1″][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1481863275608-dad22377-ea4f”][vc_column_text]

– We accept only payment via PayPal.

– Debit or Credit Card via PayPal Payment gateway ( re-direct to PayPal website for payment only)

— Select Don’t have PayPal account ? instead of log in to pay with Debit or Credit Card—

– We accept cash transfer but not recommend this method.

**Personal check will NOT be accepted**

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What Do You Do With My Information?” tab_id=”1481863275811-4af6633b-d9e3″][vc_column_text]We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”80″][vc_custom_heading text=”Shipping information” font_container=”tag:h2|font_size:35|text_align:left|color:%23212121″ use_theme_fonts=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”10″][vc_tta_accordion c_icon=”” active_section=”1″][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1481857175930-ca6ee987-3609″][vc_column_text]

– Registered Airmail ( Worldwide ) : $3.50 per PACKAGE ( insurance included ).

– DHL: $30 per package  (not available for some country).

* All items are free to combine in same package

Remark: Your order will be ship within 2 business days after payment received or e-check has been cleared.

** Package will ship out directly from Karen Cottage office in Thailand **.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”1481863262422-22d60968-4e9d”][vc_column_text]We ship to Canada and the United States, EU and Asia. For more information, please contact fernnwa@yahoo.com

If you have any questions, please don’t hesitate to contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to Track My Order?” tab_id=”1481857175977-98a95267-1450″][vc_column_text]Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How Long Will It Take To Get My Package?” tab_id=”1481858076393-6199bff5-308a”][vc_column_text]

Shipping service and Estimate Delivery time

– Registered Airmail (Estimate Delivery 7-20 days)

• Worldwide: $3.50 per PACKAGE. ** FREE for order over $99 **

• Free Combination shipping fee for ALL additional items.

• Insurance included.

 

– Express Shipping (Delivery 3-5 Business days)

• DHL (or EMS for some country which no FedEx service).

• Free Combination shipping fee for ALL additional items.

**We are not offer for Italy, Russia and South America**[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”80″][vc_custom_heading text=”Orders and returns” font_container=”tag:h2|font_size:35|text_align:left|color:%23212121″ use_theme_fonts=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”10″][vc_tta_accordion c_icon=”” active_section=”1″][vc_tta_section title=”How do I place an Order?” tab_id=”1481863313148-f80c3230-ba62″][vc_column_text]Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How Can I Cancel Or Change My Order?” tab_id=”1481863313265-f8483ef9-a8eb”][vc_column_text]Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who Should I Contact If I Have Any Queries?” tab_id=”1481863313396-4b3f8f2d-570d”][vc_column_text]You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”80″][vc_custom_heading text=”Other Policy” font_container=”tag:h2|font_size:35|text_align:left|color:%23212121″ use_theme_fonts=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”10″][vc_tta_accordion c_icon=”” active_section=”1″][vc_tta_section title=”Returns & Replacements” tab_id=”1566665114429-e88ec415-20fd”][vc_column_text]We offer a 100% satisfaction money-return guarantee. If item(s) damage, not as described, we will send the replacement or refund with postage. All of our purchases have a 30 days return privilege. We try to describe and image our items as accurately as possible, but because of the limitations of the internet we understand that it is difficult for you to determine. We will refund payment or send the replacement (shipping cost and money transfer fee can not be refund).

Return items MUST be in original condition with the original packaging.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Tax & Duties” tab_id=”1566665114505-bcab9b0b-5076″][vc_column_text]Customers in Custom-strict countries please contact us for detail on our policy. If you have instruction on how your package should be labeled accordance to your country’s procedure.
Customer responds for tax or duties if there’s any.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Free shipping Promotion” tab_id=”1566665114580-23e5f15d-af5d”][vc_column_text]Order value over $99 is Free shipping privilege via Registered Airmail. Free shipping promotion will automatic apply for your shopping cart.
Insurance and Tracking number are included for this shipment method.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”80″][/vc_column][/vc_row]